Customer Insights

Demographics and behavior analysis across all stores

groups
arrow_upward +8.3%
124,567
Total Visitors (This Week)
sentiment_satisfied
arrow_upward +2.1%
78.4%
Positive Sentiment
timer
arrow_upward +0.8 min
8.4 min
Avg. Dwell Time
repeat
arrow_upward +1.5%
34.2%
Return Visitors

Age Distribution

Sentiment Analysis

AI Powered
sentiment_satisfied
Positive
78.4%
sentiment_neutral
Neutral
15.8%
sentiment_dissatisfied
Negative
5.8%
AI Insight: Sentiment improved by 2.1% this week. High satisfaction correlated with stores maintaining <5 min queue times.

Gender Distribution

Female
52.3%
65,108 visitors
Male
47.7%
59,459 visitors

Peak Hours Heatmap

10am
11am
12pm
1pm
2pm
3pm
4pm
5pm
6pm
7pm
8pm
9pm
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Traffic:
Low
Moderate
High
Peak

Customer Journey Flow

login
Enter Store
100%
124,567
arrow_forward
visibility
Browse Products
82%
102,145
arrow_forward
support_agent
Staff Engagement
48%
59,792
arrow_forward
shopping_cart
Purchase
24.8%
30,893
Opportunity: 34% of customers who browsed products left without staff engagement. Consider proactive greeting protocols.

Dwell Time Distribution

Quick Visit (<3 min)
28%
Standard (3-10 min)
52%
Extended (>10 min)
20%

Top Performing Zones by Engagement

Zone Store Visitors Avg. Dwell Engagement Rate Conversion Trend
Accessories Zone
High-margin products
 Mid Valley Megamall 8,234 6.2 min 64% 38.2% +5.2%
Phone Display
Flagship devices
 Suria KLCC 7,892 8.4 min 72% 31.5% +3.8%
Plans Counter
Postpaid services
 Pavilion KL 5,456 12.3 min 85% 42.1% +2.1%
Self-Service Kiosk
Bill payments
 1 Utama 4,123 3.1 min 92% 88.4% +8.5%
Tech Support
Device repairs
 Queensbay Mall 2,891 15.8 min 94% 76.3% -1.2%
Entrance Display
Promotions
 IOI City Mall 12,456 1.8 min 23% 8.2% -2.4%