Help & Support

Documentation, FAQs, and contact support

All Systems Operational

Quick Start Guides

dashboard

Dashboard Overview

Learn how to navigate and use the main dashboard

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calendar_month

AI Roster Setup

Configure and optimize your smart scheduling

View Guide →
analytics

Reading Analytics

Understanding your store performance metrics

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people

Staff Management

Managing staff profiles and schedules

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quiz Frequently Asked Questions

How does the AI predict foot traffic? expand_more

Our AI analyzes historical data, weather patterns, local events, holidays, and day-of-week trends to predict foot traffic. The system learns and improves accuracy over time based on actual vs predicted data.

Can I override AI roster suggestions? expand_more

Yes, all AI suggestions are recommendations. Store managers can accept, modify, or reject any roster suggestion. The system will learn from your adjustments to improve future recommendations.

How is customer sentiment measured? expand_more

Customer sentiment is analyzed using facial expression recognition through our Ailytics Vision AI cameras. The system detects positive, neutral, and negative expressions and aggregates this data to provide sentiment scores.

What data is used for demographics analysis? expand_more

Demographics data includes age range and gender estimates from vision AI. This data is anonymized and aggregated - no personal identification or facial recognition storage is performed.

How do I export reports? expand_more

Reports can be exported from any data table or chart by clicking the Export button. Available formats include PDF, Excel, and CSV. You can also schedule automated report delivery via email in Configuration.

What happens when the system detects understaffing? expand_more

When predicted traffic exceeds staff capacity thresholds, the system sends alerts to store managers and regional supervisors. AI will suggest available staff who could cover the gap, considering skills and availability.

support_agent Contact Support

chat
Live Chat
Available 24/7
email
Email Support
support@intgen.ai
phone
Phone Support
+60 3-7490 3338

play_circle Video Tutorials

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Getting Started
5:32
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AI Roster Deep Dive
12:45
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Analytics & Reports
8:18

info System Information

Platform Version v2.4.1
Last Updated Dec 15, 2024
AI Model IntGen v3.2
Data Refresh Real-time